Rates/Payment

In-Shop

Flat Rate

Most in-shop work can be done under fixed rate pricing. We will provide an estimate before work has been started. Please see our Services page for more info.

On-site

$119.99/Hr

On-site work is charged hourly with a one hour minimum. After the first hour, we bill in 30 minute increments. There is a trip charge for anything over 15 miles.

Remote Support

$119.99/Hr

Charged in half hour intervals. 30 minute minimum. Includes email and phone support.

Block Hours

$99.99/Hr

You may purchase pre-paid hours in blocks at discounted rates. These must be purchased together and before a support ticket is opened. (Minimum of 4 hours)

On-Site & Remote

*Block hours are non-refundable.

Additional Information

Please understand that anything beyond a simple yes/no scenario is considered a billable incident.

Any additional parts or software will be at the expense of the customer.

Depending on the circumstances, if Pixelated Tech cannot perform your repair, there is no payment.

All in-home/on-site/remote support services have a mandatory one hour minimum.

Payment

All major credit cards, checks and cash are accepted. We also offer digital invoicing and emailed invoicing. All services will receive a receipt with total amount paid and services performed. All late payments will receive a late fee.